Got a question?
Our team is here to help with any order-related enquiries.
Reach out via email at admin@g18.com.au — we’re available Sunday to Friday and aim to get back to you within the same day.
Please note: During busy periods, releases and restocks, response times may be a little longer than usual. We appreciate your patience.
FAQs
Where is G18 Studios based?
G18 Studios is based in Adelaide, Australia. All orders are packed and dispatched by us from Adelaide.
How long will my order take to ship?
Orders are generally packed and dispatched within 1–2 business days. During releases, restocks and other busy periods, please allow a little extra time for your order to be processed.
How can I track my order?
Once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking details. Tracking updates may take a little time to appear after your parcel has been lodged.
Do you ship internationally?
Yes. G18 Studios ships to selected international destinations. Available shipping options and rates will be shown at checkout based on your location.
Will I have to pay duties or taxes on an international order?
International orders may be subject to local duties, taxes or import charges depending on the destination. These charges are determined by your local customs authority and are the responsibility of the customer.
Can I return or exchange an item?
Yes, provided your item meets the conditions outlined in our Returns Policy. For sizing exchanges or return enquiries, contact us and we’ll help organise the next steps.
What should I do if there’s an issue with my order?
Get in touch with us as soon as possible with your order number and details of the issue. As a small team, we handle each order personally and will work with you to get it sorted.
How do I know which size to order?
Sizing information and garment measurements can be found on each product page. As the fit can vary between pieces, we recommend checking the individual size guide before ordering.
